Frequently Asked Questions:

We are available for all services, 

Monday - Saturday, 9am to 8pm 

Sunday 2pm to 8pm.

Yes, we are an LLC that is fully licensed, insured & bonded. You can rest assured that your pets are in great hands with, The Golden Leash Dog Walking and Pet Sitting LLC.

Yes. We are pet first aid and CPR certified, in the event an emergency happens.

Main Service area - Greater Houston, Tx:

Houston, Garden Oaks, The Heights, Neartown/Montrose, River Oaks, Rice Military, Greenway, Upper Kirby, Bunker Hill Village, Memorial City, Briargrove Park

As needed basis - East Montgomery County, Tx:

Splendora, Patton Village, Roman Forest, New Caney, Porter, Valley Ranch

Please feel free to reach out, if you do not see your area listed. We are adding more areas as we grow and expand our service area.

We offer customized individual dog walks, in-your-home pet sitting, pet taxis, pet wedding attendant services, and medication administration for pets as needed and requested.

All animals are welcomed! 

Our primary focus is dogs and cats, but we also enjoy caring for small pocket pets, parrots, chickens/ducks, fish tanks and bearded dragons. If you do not see your kind of pet listed, feel free to send us a message.

Unfortunately, we do not offer overnight pet sitting visits.

No. We come to you! All pet care is done in the clients homes, that way your pet is in their home environment where they are most comfortable and are kept on a routine they are used to. 

We have chosen to utilize a fantastic software booking system,  Time To Pet. Bonus, they have a client app in addition to a desktop version. With an account, you can manage your pets and all related info like veterinary and emergency contacts, feeding instructions, messaging, request services, pay invoices and so much more! You will receive visit updates after each walk, visit or service, which will include GPS tracking, a time stamp, a brief summery of the walk/visit, pictures or videos, and pertinent information to give you peace of mind while you're away. Your data will never be shared, as safety is a top priority to us as a professional company.

When you book a dog walking visit, it includes the following:

Walking 

Lots of love & cuddles

A fresh bowl of water  

Feeding (if required) 

Medication administration (if required)

Clean up of any pet accidents 

Inside/outside playtime 

Adjusting TV/music 

Mail & package collection (if required)

A report card after each visit (photo & message included)

When you book a pet sitting visit, it includes the following:

Dog Walking

Feeding

A fresh bowl of water at each visit

Medication administration (if required)

Clean up of any pet accidents 

Inside/outside playtime

Litter box scooping & changing 

Mail & package collection

Plant watering

Light & blind rotating

Trash & recycling service

Full house lock & safety check

Adjusting TV/music

AC/heater adjustment 

Other requests as needed

A report card after each visit (photo & message included)

We accept most debit/credit cards and ACH payments, through the Time To Pet software in the client portal section.

Daily dog walking: Payments are due biweekly upon receiving the invoice. 

There will be a $25.00 late fee applied if payment is received after 7 days.

Pet sitting: Payments are due in-full by the first day of service.

All holiday payments are due in-full by the first day of service.

All pet wedding attendant payments, are due at the time of booking or a month before the service date.

Yes we charge a $25.00 one time fee, for all first time meet and greets. 

For the ease and comfort of your pets, we will come to your home to meet with you and your pets. We'll answer any questions you may have, and gather the important information about your pets, their routine and your home environment, as well as have 2 keys placed in a secure key lockbox for the visits. We’ll also spend time letting you and your pets get to know us. Then, when it's time for services to begin your pet(s) will feel familiar with us and they’ll already have a new best friend.

I'm so happy you asked, yes there is!

Do you love sharing positive experiences? Spread the word about our trusted pet sitting and dog walking services and earn rewards through our referral program!

How It Works:

1. Refer a Friend: Tell your friends, family, and colleagues about our reliable pet sitting and dog walking services.

2. They Sign Up: When they book a service with us and mention your referral, they get a special little goodie bag for their first appointment.

3. You Earn Rewards: For every successful referral, you receive a 10% discount applied to your next booking.

Why Refer Us?

• Trusted Care: Our experienced pet sitters and dog walkers treat every pet like their own, ensuring they receive the best care and attention.

• Flexible Scheduling: We offer convenient scheduling to fit busy lifestyles.

• Peace of Mind: Our services include regular updates, photos and GPS tracked walks so you always know how your pet is doing.

Get Started:

1. Share: Spread the word through social media, email, or word of mouth.  

2. Enjoy: Reap the benefits of your referrals with our exclusive rewards.

Thank you for helping us grow our pet-loving community, here at The Golden Leash Dog Walking and Pet Sitting. Your trust and support mean the world to us!

Due to being a solo business owner currently, all clients are required to have a backup of their own (i.e family, friend, neighbor, veterinarian or boarding facility) in the event of an emergency on our end.

We walk rain or shine, hot or cold. For rainy weather, we opt for a quick potty break and lots of inside playtime with cuddles. For hot and cold weather, we keep a close eye on the weather/temperatures and adjust our walks accordingly for the comfort of the pets and walkers.

No, because we care for the health and safety of your pets, we do not use retractable leashes. Instead we use a double leash method (regular clip leash and a slip leash). If you do not own a clip or slip leash, no need to worry we will come prepared.

Yes we do. Being a Certified Veterinary Assistant Level 1, I am skilled in administering medications. Our most common requests are for oral medications and insulin injections. If booking a dog walk or pet sitting visit that requires medication administration the fee is included. 

If NO walk or pet sitting is needed, but you only require medicine administered there is a $20.00 charge. However, since all pets have unique needs we approach this on a case by case basis. Please contact us for information. 

We use an onsite entry method for all clients. Our requirement is that two copies of your house keys, be placed in a secure key lockbox somewhere on your premises. This allows for enhanced security of you & your home, by having onsite entry available to your walker/sitter, as this alleviates the risk of lost, missing or damaged keys. 

Don't have a key lockbox we are happy to recommend some key lock box options for you to purchase yourself or we can install a lockbox for you and set it up for $30 and add the installation fee to your invoice. Door key pads for entry is still accepted, however we still highly recommend a key lockbox and 2 keys in the instance that batteries fail, codes malfunction, or if the power goes out.  

When setting up your lockboxes please do the following:

• Place 2 spare keys in a secure lockbox outside of your home in a location of your choice
• Share the code with us before your scheduled visits via your Time To pet Portal

          • After each visit, we will return the key to the lockbox for safekeeping

We ask that you provide your walker/sitter with access to your apartment community, as well as your building and apartment before services begin. We are happy to do key checkouts at the leasing office for visits if keys, electronic fobs or key cards are needed. Some clients prefer to give the sitter an electronic fob or gate card to hang onto for any future visits.

Pet sitting offers a host of benefits! Having worked in the pet industry for over a decade, it has been my personal experience that when pets are in their own home environment they are happier, calmer, have reduced stress levels, and are more comfortable. Pet sitting also allows your pets, to stay on a routine that they are comfortable with and used to. 

We require 48 hours notice for all cancellations. You will not be charged for any services scheduled within this time frame.

If a cancellation notice occurs with less than 48 hours notice you will be charged 50% for any services scheduled.

If less than 24 hour notice is given for cancellations, you will be charged the full amount (100%) of the agreed upon rate for any services scheduled.

Holiday cancellations are non refundable, for services that are already booked.

If we are already in route to the visit or arrive at your house or we arrive and your pet is not there, you will still be charged the full amount for the visit. 

Pet wedding attendant, cancellations by client: All services including the retainer are non-refundable.

Pet wedding attendant cancellations by The Golden Leash Dog Walking and Pet Sitting: In the unlikely event that The Golden Leash Dog Walking and Pet Sitting, must cancel services for a wedding, a full refund, excluding the retainer, will be provided.

All cancellations must be made via e-mail or via the Time To Pet client portal. Text messages are not accepted, for cancellations.

Additional fee's may apply to last minute/emergency visits. Please inquire when booking.