Frequently Asked Questions

We are available for all services from, 

Monday - Saturday, 9am to 8pm 

Sunday 2pm to 8pm.

Yes, we are licensed and insured. You can rest assured that your pets are in great hands with, The Golden Leash Dog Walking and Pet Sitting.

Yes. We are pet first aid and CPR certified, in the event an emergency happens.

Currently we service Greater Houston, Texas and East Montgomery County, Texas. Please feel free to reach out, if you do not see your area listed.

We offer customized individual dog walks, in-your-home pet sitting, pet taxis, pet wedding attendant services, flexible cat & critter care, home care visits and coop care for chickens and ducks. Medication administration as needed and requested.

All animals are welcomed! 

Our primary focus is dogs and cats, but we also enjoy caring for small pocket pets, parrots, chickens/ducks, fish tanks and bearded dragons. If you do not see your kind of pet listed, feel free to send us a message.

Unfortunately at this time, we do not offer overnight pet sitting visits.

No. We come to you! All pet care is done in the clients homes, that way your pet is in their home environment where they are most comfortable and are kept on a routine they are used to. 

We have chosen to utilize a fantastic software booking system, 

Time To Pet. Bonus, they have a client app in addition to a desktop version. With an account, you can manage your pets and all related info like veterinary and emergency contacts, feeding instructions, messaging, request services, pay invoices and so much more! You will receive visit updates after each walk/visit which will include GPS tracking, a time stamp, a brief summery of the walk/visit, pictures, and pertinent information to give you peace of mind while you're away. Your data will never be shared, as safety is a top priority to us.

When you book a dog walking visit, it includes the following:

Walking 

Lots of love & cuddles

A fresh bowl of water  

Feeding (if required) 

Medication administration (if required)

Clean up of any pet accidents 

Inside/outside playtime 

Adjusting TV/music 

Mail & package collection (if required)

A report card after each visit (photo & message included)

When you book a pet sitting visit, it includes the following:

Dog Walking

Feeding

A fresh bowl of water at each visit

Medication administration (if required)

Clean up of any pet accidents 

Inside/outside playtime

Litter box scooping & changing 

Mail & package collection

Plant watering

Light & blind rotating

Trash & recycling service

Full house lock & safety check

Adjusting TV/music

AC/heater adjustment 

Other requests as needed

A report card after each visit (photo & message included)

When you book home care visits, it includes the following:

Full house lock & safety check

Mail & package collection

Plant watering

Light and blind rotating

Trash & recycling service

Adjusting TV/music

AC/heater adjustment 

Other requests as needed

A report card after the visit (message included)

We accept most debit/credit cards and ACH payments, through the Time To Pet software in the client portal section.

Daily dog walking: Payments are due within 7 days of receiving the invoice. There will be a $25.00 late fee applied if received after 7 days.

Pet sitting: Payments are due in-full by the first day of service.

All holiday payments are due a week in advance from the first service date.

All pet wedding attendant payments, are due at the time of booking.

No. Our meet and greets are completely complementary, for all first time meet and greets. 

For the ease and comfort of your pets, we will come to your home to meet with you and your pets. We'll answer any questions you may have, and gather the important information about your pets, their routine and your home environment, as well as collect keys for the visits. We’ll also spend time letting you and your pets get to know us. Then, when it's time for services to begin your pet(s) will feel familiar with us and they’ll already have a new best friend.

Yes there is a 15 minute grace period window, for all services to begin. We have this in place, in the event there is an unexpected event (i.e inclement weather, being stopped by a train or heavy traffic) to cause a delay in arrival for your visits.

I'm so happy you asked, yes there is!

Do you love sharing positive experiences? Spread the word about our trusted pet sitting and dog walking services and earn rewards through our referral program!

How It Works:

1. Refer a Friend: Tell your friends, family, and colleagues about our reliable pet sitting and dog walking services.

2. They Sign Up: When they book a service with us and mention your referral, they get a special little goodie bag for their first appointment.

3. You Earn Rewards: For every successful referral, you receive a 10% discount applied to your next booking.

Why Refer Us?

• Trusted Care: Our experienced pet sitters and dog walkers treat every pet like their own, ensuring they receive the best care and attention.

• Flexible Scheduling: We offer convenient scheduling to fit busy lifestyles.

• Peace of Mind: Our services include regular updates, photos and GPS tracked walks so you always know how your pet is doing.

Get Started:

1. Share: Spread the word through social media, email, or word of mouth.  

2. Enjoy: Reap the benefits of your referrals with our exclusive rewards.

Thank you for helping us grow our pet-loving community, here at The Golden Leash Dog Walking and Pet Sitting. Your trust and support mean the world to us!

Due to being a solo business owner, all clients are required to have a backup of their own (i.e family, friend, neighbor, veterinarian or boarding facility) in the event of an emergency on our end.

We walk rain or shine, hot or cold. For rainy weather, we opt for a quick potty break and lots of inside playtime with cuddles. For hot and cold weather, we keep a close eye on the weather/temperatures and adjust our walks accordingly for the comfort of the pets and walkers.

No, because we care for the health and safety of your pets, we do not use retractable leashes. Instead we use a double leash method (regular clip leash and a slip leash). If you do not own a clip or slip leash, no need to worry we will come prepared.

Yes we do. Being a Certified Veterinary Assistant Level 1, I am skilled in administering medications. Our most common requests are for oral medications and insulin injections. If booking a dog walk or pet sitting visit that requires medication administration the fee is included. 

If NO walk or pet sitting is needed, but you only require medicine administered there is a $20.00 charge. However, since all pets have unique needs we approach this on a case by case basis. Please contact us for information. 

We require two copies of your house keys. One set is for the sitter to use at the time of visits, and the other is for the office to keep on file in case of an emergency. You will need to give the keys to your sitter at the meet and greet. For the security of you and your home, all keys are tagged using a codename. We do not put your name, address, or any other easily identifiable information on your keys. 

If keys are not provided at the meet and greet, there is a $5.00 fee for key pickup before the first visit. There is also a $5.00 fee for each key return.

We ask that you provide the sitter access to your apartment community, as well as your building and apartment before services begin. We are happy to do key checkouts at the leasing office for visits if keys, electronic fobs or key cards are needed. Some clients prefer to give the sitter an electronic fob or gate card to hang onto for any future visits.

Pet sitting offers a host of benefits! Having worked in the pet industry for over a decade, it has been my personal experience that when pets are in their own home environment they are happier, calmer, have reduced stress levels, and are more comfortable. Pet sitting also allows your pets, to stay on a routine that they are comfortable with and used to. 

We require 48 hours notice for all cancellations. You will not be charged for any services scheduled within this time frame.

If a cancellation notice occurs with less than 48 hours notice you will be charged 50% for any services scheduled.

If less than 24 hour notice is given for cancellations, you will be charged the full amount (100%) of the agreed upon rate for any services scheduled.

Holiday cancellations are non refundable, for services that are already booked.

If we are already in route to the visit or arrive at your house or we arrive and your pet is not there, you will still be charged for the visit. 

Pet wedding attendant, cancellations by client: All services including the deposit are non-refundable.

Pet wedding attendant cancellations by The Golden Leash Dog Walking and Pet Sitting: In the unlikely event that The Golden Leash Dog Walking and Pet Sitting, must cancel services for a wedding, a full refund, excluding the deposit, will be provided.

All cancellations must be made via e-mail or via the Time To Pet client portal. Text messages are not accepted, for cancellations.

Additional fee's may apply to last minute/emergency visits. Please inquire when booking.